How to raise a complaint
If you have a complaint, please contact us in the first instance:
- Email — office@rosanreevesauctions.co.uk
- Phone / WhatsApp — 020 8688 1123
- By post — Rosan & Company Limited, Arlington Road West, Hailsham, East Sussex, BN27 3RE
We will acknowledge and respond to your complaint as quickly as possible. Where relevant, additional documentation about our complaints procedures is available below.
Enforcement complaints
If your complaint relates to our enforcement work, please refer to the documentation linked below, which sets out the formal complaints procedure used by our enforcement team.
Downloads
The original complaints documentation from rosanreevesauctions.co.uk is available on request — please email the office and we will send you a copy.
Propertymark Client Money Protection
Rosan & Company Limited holds a Propertymark Client Money Protection (CMP) Certificate. The current certificate is available on this site: